11/10 Service

Her Knowledge is not on the Internet

Exceptional 11/10 Commitment to Service

Our family worked with Joujou to purchase a home in Danville in September of 2022. Our goal was to move from San Francisco to Danville and acquire a primary residence at a time when prices stopped climbing and began a modest 5% decline but interest rates have not spiked yet. The situation was comparable to jumping onto the last train that’s leaving the station and the next train is not until a long time in the future. So we needed an agent who could make this transaction happen for us without making us overpay or buy into a bad home just to “catch the train”.

By working with Joujou we were able to:

get this home at a 10% discount relative to the list price
compare this home to 10 other homes on the market and understand what makes it superior
secure complex loans with multiple moving pieces
secure concessions from the seller on making major crawlspace repairs as a condition for the purchase
secure whole house solar panels by negotiating them to be part of the deal without any additional cost Jojou’s qualities that we’ve observed that allow her to deliver these outcomes are:
- EXPERIENCE at the highest level. There is no substitute for experience and Joujou is a high-volume closer in the premium top 5% real estate market segment that demands a lot from the agent. And she has 30+ years of experience in this specific market segment. She’s seen it all and done it all and can pull out unconventional solutions that you Google or even ChatGPT will not uncover (it’s not on the internet). These are in her head and you have to work with Joujou to benefit from this.
- SERVICE quality: Exceptional 11/10 commitment to service. Joujou was a mother figure watching over this transaction and going above and beyond to make sure we are on track and all obstacles, and pitfalls are considered and translated into an action plan. No other agent in our experience comes close.
- INDUSTRY CONNECTIONS: Joujour punches above her weight class because she has industry connections ranging from financing to home inspections to contractors that all add tangible value and empower you to be better informed, better financed, and better resourced than the competition. This makes a difference and gives you a competitive advantage.
- STRATEGIC & TACTICAL BLEND: Joujou diagnoses before she prescribes and understands your strategic goals behind the transaction first and only then works out a tactical plan of action. Joujou has no problem recommending against a purchase if it does not meet the agreed-upon strategic objectives for the home.
- PATIENCE: Joujouis not looking to make a quick return. She has a long view and is not transactional in the negative sense of the word. She allowed us to look for the right house from both an investment and living perspective for over a year and patiently guided us through all the nuances, unsuccessful offers, changing market conditions, etc., and gave each house under consideration what felt like undivided attention.
- RESPONSIVENES AND AVAILABILITY: Joujou is there day and night and will take calls at 10 pm and work weekends and holidays. She is relentless and unstoppable. Last but not least—NO EGO. It’s a happy accident that we got to work with Joujou because as a top 1% agent in the country, she could be selective with clients and prioritize high-value (say over $4MM) transactions for her excellent service. But not Joujou. She worked with us (upper-middle-class transaction) and gave us 11/10 service for over a year. This is unparalleled. We highly, recommend Joujou and would work with her in a heartbeat. We are real people and will gladly serve as a reference.